FAQ

Yes. We have a great deal of experience working with customers to support new campaigns and offerings in their contact centre. Complex call flow design, testing and documentation are core to every project we’re involved in.

Yes. Our Call Centre specialists have an average of 25 years experience in design, programming, and support of Avaya multi site, skill based call centres. We’ve had great success supporting a number of Canada’s largest call centres

Yes. You can engage Morgan Telecommunications to review the existing design of the various call centre flows, skills, and routing points. We can identify redundant announcements, vectors, skills, agent ID’s etc. to maximize the investment in related hardware and licensing.

A SIP Trunk is primarily a concurrent call that is routed over our IP backbone using VoIP technology. SIP Trunks are used in conjunction with an IP-PBX and are thought of as replacements for traditional PRI or analog circuits. The popularity of SIP Trunks is largely due to the cost savings of SIP, along with increased reliability.

GL2Cloud, is our comprehensive suite of IT Infrastructure and Data Centre Services including Colocation, Dedicated Server and VPS (Virtual Private Server). We also provide SIP trunking, Data Networks, Business Continuity / Disaster Recovery planning, cost effective long distance plans, and Professional Services.

Yes. Authorized technicians would have 7 x 24 access to our secure biometric controlled facility.

The flexibility of GL2Cloud Dedicated Hosting Service gives you complete control over the server environment and provides you with maximum usage of the hardware, its software and security systems, processor speed and bandwidth capacity

Yes. Packages are customized based on number of ports and/or usage.

Yes we can port your existing numbers (including your toll free numbers) to our SIP environment. There are a couple of small pockets in Canada that may have challenges porting numbers (less than 5%)

While every situation is unique, the majority of our customers have realized savings between 40% – 60%.

Yes. We have successfully implemented SIP trunks to legacy PBX’s via a SIP gateway. You can realize the benefits of SIP trunking without investing in an upgrade or replacement of your legacy system. We can provide onsite, no cost, and proof of concept deployment.

Absolutely. There are a couple of deployment options that would deliver significant savings. (See next question for additional insight)

Yes! All of our small business hosted customers are enjoying increased features and functionality at a lower cost than their original carrier charges alone. Fixed low monthly rate with no in-house support resource required.

Our “Burstability” feature is included in our standard SIP trunk offering. We will provision your SIP trunking solution to accommodate your standard traffic requirements; as well, we will provision enough SIP trunks to handle your anticipated peak demand. There is no human intervention required, it’s automatic, and you are only ever billed for the trunks you use.

Absolutely. We will customize a solution to meet your objectives.

Yes. A full 12 month replacement warranty.

Yes. We sell new phones and peripherals at a very competitive price point. We sell sets from most manufacturers. Avaya Cisco Panasonic Grandstream Aastra Shoretel

Absolutely. There are numerous options depending on size, existing infrastructure and location. We can provide hosted or premise based voice and data solutions very cost effectively. Everything from wiring, network security, wireless LAN’s etc.