Enterprise Call Centre Design

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We provide call centre design expertise to some of Canada’s largest contact centres. Our team or experienced Call Centre experts provide sophisticated multi site, skill based call flow design, testing, and documentation.

Sophisticated Call Centre Routing Design and Support

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We specialize in both the initial design and implementation, as well as Day 2 support for large multi site enterprise customers with sophisticated call routing requirements. We provide custom call flow designs on your Avaya Expert Agent Selection (EAS) and Best Services Routing (BSR) platform.
We can review and evaluate your current call flow design and off our expert suggestions on how to maximize the system and agent resources and enhance the callers experience.

We have a particular expertise with the Avaya and Genesys platforms